FAQS & COVID-19 UPDATE
Last updated on May 7th, 2020.
We’re working hard to deliver your order as soon as possible, while caring for the health and safety of our team members. We’re currently experiencing a higher volume of orders and processing time may take an additional 1-3 business days during this time -- not including weekends or holidays. All orders will be processed in the order they are received and immediate item availability.
We will be monitoring the situation closely and will strive to release orders with as little delay as possible. We appreciate your patience.
1. Can I place an order?
Yes, our activities are currently continuing. Please check our Shipping Policy.
You will automatically receive an email with tracking number as soon as your order ships.
2. How can I contact Customer Service?
You can reach out to our Customer Service team via email at firstname.lastname@example.org or phone at (469) 620-3993. Please allow 1 business day for a response via email -- not including weekends or holidays.
3. What is Vogue Hair doing to keep customers and employees safe?
Our focus is to keep customers and employees safe, and continue to deliver reliable service during these unprecedented times. We are closely monitoring the impact of COVID-19 and reinforcing guidance from the CDC.
4. Is Pickup location available for local customers?
Yes, our Dallas location is available for your online order pickup :
3014 Commerce St Dallas, TX 75226
Hours: Tues - Sat 10am – 7pm